• COVID-19: We're here to help.

    The care of our customers and employees is our priority during this challenging time, and as an essential business, we are here to assist during the COVID-19 pandemic.

    You can rest assured that your savings are safe and secure with us and your account is FDIC-insured. Our online services and ATM network are available to you 24/7. You can also bank from home safely, make your deposits via our Mobile App, call our automated telephone banking or speak to one of our representatives for account inquiries at 1-877-741-9378.

    If you need to come in to one of our branch locations, we are open and operating with modified hours. We are also taking enhanced cleaning measures in line with official guidance and implementing social distancing protocols.

    • Branches will be open 10 a.m. – 2 p.m., Monday through Friday, and closed Saturday.
    • We are limiting branch lobby traffic to five customers at a time, in support of social distancing recommendations.

    We have expanded cleaning every day in our branches to include using hospital grade germicide solution and CDC-approved sanitizers. This also includes regularly cleaning counters, door handles and other frequently touched surfaces, and disinfecting ATMs. Locate a branch.

     

    Important Information about Savings and Money Market Transactions

    Effective April 23, 2020, the limitation on certain transfers and withdrawals from savings and money market accounts, has been temporarily suspended.

    Until further notice, customers may conduct unlimited transfers and withdrawals on their savings and money market accounts. We won’t charge a fee, send a letter or notice, or take any other action in response to exceeding the customary six-transfer/withdrawal limit.  


    Personal Banking

    For deposit customers, please reach out to discuss options such as waiving fees for ATMs, overdrafts and early withdrawals on CDs.

    Call: 866-351-5646  

    Mortgage customers that are impacted by COVID-19 and are in need of assistance are encouraged to reach out to discuss forbearance or other options.  

    Call: 877-471-7896  


    Small Business Banking

    We’ve been focused on delivering solutions to our business clients during this challenging time.

    Please note we are no longer taking applications for PPP loans. We continue to monitor and expect updates of the rules pertaining to PPP loan forgiveness and once they seem settled and our portal to receive loan forgiveness applications is launched, clients who received a PPP loan through OneWest Bank will be notified directly with instructions about the loan forgiveness application process.

    If you have questions about your PPP loan, please contact PPPHelp@cit.com