• COVID-19: We're here to help.

    The care of our customers and employees is our priority during this challenging time, and as an essential business, we are here to assist during the COVID-19 pandemic.

    You can rest assured that your savings are safe and secure with us and your account is FDIC-insured. Our online services and ATM network are available to you 24/7. You can also bank from home safely, make your deposits via our Mobile App, call our automated telephone banking or speak to one of our representatives for account inquiries at 1-877-741-9378.

    If you need to come in to one of our branch locations, we are open and operating with modified hours. We are also taking enhanced cleaning measures in line with official guidance and implementing social distancing protocols.

    • Branches will be open 10 a.m. – 2 p.m., Monday through Friday, and closed Saturday.
    • We are limiting branch lobby traffic to five customers at a time, in support of social distancing recommendations.

    We have expanded cleaning every day in our branches to include using hospital grade germicide solution and CDC-approved sanitizers. This also includes regularly cleaning counters, door handles and other frequently touched surfaces, and disinfecting ATMs. Locate a branch.

     

  • Personal Banking

    For deposit customers, please reach out to discuss options such as waiving fees for ATMs, overdrafts and early withdrawals on CDs. 

    Call: 866-351-5646

    Mortgage customers that are impacted by COVID-19 and are in need of assistance are encouraged to reach out to discuss forbearance or other options.  

    Call: 877-471-7896  

  • Small Business Banking

    Small business customers are able to apply for the U.S. government’s Paycheck Protection Program (PPP) if they have their primary business checking account with OneWest Bank as of Feb. 15, 2020. A primary business checking account would include the account where payroll and other operational business expenses are processed. If your primary business checking account is at another bank, we suggest that you pursue an application with that institution.

    If you meet these criteria, please also review the details of the program to ensure it is right for your business. 

    • About PPP1

      The program is designed to provide a direct incentive for small businesses, so they can keep their employees paid, during the COVID-19 pandemic. A PPP loan is to be used for:

      • Payroll costs
      • Costs related to the continuation of group health care benefits during periods of paid sick, medical or family leave, and insurance premiums
      • Mortgage interest payments (but not mortgage prepayments or principal payments)
      • Rent payments
      • Utility payments
      • Interest on any other debt obligations that were incurred before Feb.15, 2020
      • Refinancing an SBA Economic Injury Disaster Loan (EIDL) made between Jan. 31, 2020 – April 3, 2020
    • Get ready to apply2

      In order to process the application, the following information is required:

      • IRS Form 941 filings for 2019 (or other documentation showing payroll costs, such as payroll processor records or bank records)
      • Supporting documents for all employer-paid health insurance premiums in 2019
      • Supporting documentation for all employer-funded retirement contributions in 2019
      • Supporting documentation for all employer-funded state and local taxes on employee compensation in 2019
      • Supporting documentation to verify the borrower had employees for whom they paid salary or wages and payroll taxes on or around Feb. 15, 2020
      • A fully completed and signed Paycheck Protection Program Borrower Application (SBA Form 2483 (04/20)

      Please submit the completed application and supporting documents to CARESAct@OWB.com.




    1 If you obtain a PPP loan, we understand that you will be forfeiting certain alternative tax benefits that were generally made available in the CARES Act. Please understand that we are not your tax advisor, and this message is not intended to offer you any tax advice. We encourage you to consult with your tax advisor or other qualified professional before you obtain a PPP loan.

    2 Please check rules before applying.